FAQ
Contact our team at:
Email: support@mushie.com
Phone: 1(877)687-4431
Hours: Monday - Friday 9am - 4pm CST
MY ORDER
Can I update my shipping address?
We recommend reviewing your order details before making your purchase. Check your confirmation email to ensure that your shipping address is correct. If your shipping address is incorrect, please reach out to our support team at support@mushie.com with your order number and corrected address within 24 hours of placing your order. We will do our best to accommodate your request. Once your order is fully processed and a tracking number is provided, your order can no longer be canceled.
Can I update my billing address?
While we’re unable to update your billing address after your order is placed, your order will go through with no issues as long as your shipping address is correct. Keep an eye out for your order confirmation!
How do I cancel my order?
Please email support@mushie.com within 24 hours of placing your order. Make sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request. Please note, once your order is fully processed and a tracking number is provided, your order can no longer be canceled.
SHIPPING
Is shipping included?
Standard shipping is included for orders within the contiguous U.S (not including Hawaii & Alaska). Shipping included on orders $49+ in the contiguous US
When will my order be shipped?
Your order is fulfilled and processed by our warehouse team within 2-3 business days of your order being placed. Once fully processed, orders are shipped and delivered within the paid shipping time frame. Business days do not include weekends or holidays. Shipping costs are non-refundable. Depending on the shipping speed selected during checkout, transit times can vary between 1-10 business days from the shipped out date. See below for carrier contact information:
UPS 1-800-742-5877
FedEx 1-800-463-3339
United States Postal Service 1-800-275-8777
If you need further support, please contact our support team at support@mushie.com.
Do you ship to PO boxes?
Yes, we are happy to ship to your P.O. box! Be aware that shipping may be delayed by the carrier when using a P.O. box.
ORDER ISSUES
My package is showing as delivered, but I am unable to find it anywhere. Where is it?
Tracking information created by the carrier is sometimes incorrect. We recommend that you wait 1 - 2 business days to see if the carrier is able to deliver your package, or give them a call to check on your order. If you do not receive your order within 7 days of your tracking update, please reach out to our support team at support@mushie.com.
It's been past the recommended waiting period, I've checked with my neighbors and the carrier but I'm still unable to find my package.
We're very sorry to hear that you did not receive your package. Orders marked delivered by the carrier will be issued a replacement order to a new address. Please contact our support team at support@mushie.com with your order number for further assistance within 30 days from the marked delivery date.
I'm missing or received an incorrect item in my order. What can I do?
We’re sorry to hear about the mix-up in your order! Please reach out to our support team at support@mushie.com for further assistance.
I did not find the answer to my question.
If your question is not addressed or you’d like further information, please contact our support team at support@mushie.com. We would be more than happy to assist you!